FAQ
Technical Questions
How long will it take to see promotional results after purchase?
Promotion work usually begins immediately after confirmation of purchase. However, according to our regulations, in some cases it may take up to 24 hours to start work. This is due to the need for a detailed study of your project, the order queue, as well as setting up internal processes. The speed at which your project progresses directly depends on the service package you choose. We offer various promotion packages, each of which includes a specific set of services and corresponding delivery times.
What measures does Creativegoup take to ensure the quality of the services it offers?
We carefully review all products and services featured on our platform to ensure they meet our standards for quality and reliability. We cooperate with the best service providers and contractors and carefully check each of them, trying to minimize the possibility of providing low-quality services or violating any obligations specified in our packages. Our goal is to ensure that your content is promoted as effectively as possible.
How do you ensure protection from blocking, bans and promotion security?
Our strategies are designed in strict accordance with the recommendations and algorithm changes of each platform to protect your account from any negative impact. We understand the importance of our clients’ trust and value their reputation, so we make every effort to ensure that our cooperation is not only productive, but also absolutely safe.
Can I place an order for several projects at once?
Of course, you can divide your order into several projects. You can divide the volume of views and likes for each of our packages into several projects. You can find more detailed information in the package descriptions.
How can I track the status of my order?
Once you place your order, you can track its status through your account dashboard on our website.
What happens if the service I purchased is no longer available?
In the rare event that a service becomes unavailable after your purchase, we will offer you a comparable alternative or a full refund.
Billing Questions
How secure are transactions on Creativegoup?
We use industry standard SSL encryption and security methods to ensure the security of all transactions and personal information.
What payment methods are available?
We accept a variety of currencies through a variety of payment methods, including credit/debit cards, PayPal, and cryptocurrencies.
What should I do if the payment fails?
If your credit card payment fails, you may have encountered one of the following problems: your card is not set up for online payments, your card has online payment limits, your card details are entered incorrectly, or you have an insufficient balance. We strongly advise you to seek advice from the bank that issued the card or use the mobile banking functions. Bank employees will be able to provide detailed information about the reasons for the failure of the transaction. If attempts to resolve the issue through your bank are unsuccessful, please do not hesitate to contact our responsive support team at [email protected] for assistance.
Do you provide demo version of services or free packages?
We understand the interest of our potential clients in testing the quality of the services we provide. But we do not provide demo versions of services or free packages. This is because each service requires the commitment of our team resources and significant upfront costs to our partners and suppliers, from planning to implementation. However, for those who want to evaluate the quality of our work, we offer the opportunity to order the cheapest service. This will allow you to be convinced of the quality of our service and make a decision on further cooperation.
What is your return policy?
All services are final as we incur significant upfront costs to provide our services. We strongly recommend that you carefully review the services before ordering them. The exception may be if your order has not been started and you have not received notification from us to start work within the first 72 hours after purchase, just let us know and we will refund your money. Refunds typically take 3-10 business days, depending on your bank's hold time.
What is your pricing model?
Our prices vary depending on the services you choose, promotion packages and the size of your campaign, with options available to suit a range of budgets.
General Questions
What services does Creativegoup offer?
We specialize in social media marketing (SMM) services designed to increase engagement, views, likes, comments and followers for the projects and portfolios of designers, artists, photographers, illustrators, developers and other creative professionals.
Is it possible to send links to projects on Behance that contain adult content?
We strive to provide a professional and comfortable environment for all our clients and partners. Because of this, we do not accept links to projects on Behance that contain adult content.
How do projects get into the Featured category on Behance and can you guarantee that a project will receive a ribbon?
A project's inclusion in the "Featured" category on Behance is the result of a number of factors, which are influenced by both the quality and uniqueness of the project itself, and the community's attention to it. The main aspects that Behance takes into account when selecting projects include the originality of the idea, high quality of execution, completeness of the project’s presentation, as well as activity and interest from the community, in other words, feedback in the form of likes, views and comments. It is important to understand that the process of selecting projects on Behance is carried out by an internal team of platform curators, and it is subjective. We, as an agency, strive to maximize the chances of your project getting into the "Featured". However, we cannot guarantee that a project will fall into this category, as this decision is made solely by Behance curators, regardless of our efforts.
Why does a project on Behance gain views and likes but they are not displayed in general statistics?
If you don't see a change in your overall portfolio stats, it may be because your views and likes data hasn't been updated yet. Statistics on Behance are updated once every 24 hours. We understand your concerns and want to assure you that all likes and views received will be reflected in your portfolio's overall stats after the next update in 24 hours.